Shipping & Returns
Shipping Policy
At Just Simply XO, we strive to ensure timely delivery of your orders. Please review our shipping policy below:
Order Processing:
All orders require 5-7 business days for processing before they are shipped. During peak seasons or sales events, processing times may be slightly extended, but we will do our best to fulfill your order as quickly as possible.
Shipping Methods and Times:
We offer several shipping options to accommodate your needs. Please note that shipping times vary depending on the shipping method selected at checkout:
- Standard Shipping: Typically takes 5-7 business days for delivery after order processing.
- Expedited Shipping: Usually delivers within 2-3 business days after order processing.
- Express Shipping: Provides the fastest delivery, arriving within 1-2 business days after order processing.
Please note that shipping times are estimates and may vary based on factors such as destination, carrier delays, and unforeseen circumstances. Once your order has been shipped, you will receive a tracking number via email to monitor its progress.
International Shipping:
For international orders, shipping times will vary depending on the destination and shipping method selected at checkout. Please allow additional time for customs clearance and potential delays due to international shipping regulations.
Shipping Costs:
Shipping costs are calculated based on the weight and dimentions of your order and the shipping method selected. You can view the shipping charges at checkout before completing your purchase.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery.
Contact Us:
If you have any questions or concerns regarding shipping, please don’t hesitate to contact our customer service team at justsimplyxo@gmail.com. We’re here to assist you and ensure a smooth shipping experience.
Returns Policy
At Just Simply XO, we’re dedicated to providing you with exceptional handcrafted and non-crafted products. Please review our returns policy below:
Handcrafted Products (Including Candles):
As all our hand crafted products, including our candles, are meticulously handcrafted to order, we regret to inform you that we do not accept returns or cancellations. Each handcrafted product is made with care and attention to detail, ensuring the highest quality for our customers. We believe in delivering products that meet our standards of excellence, and each handcrafted product is tailored to your specific preferences.
However, if you encounter any issues with your order or if your handcrafted product arrives damaged, please contact our customer service team within 3 days of receiving your order. We will do our utmost to address your concerns and find a satisfactory solution.
Other Products:
For our other products, we offer an exchange policy. If you’re not completely satisfied with your purchase of an item, please reach out to us within 3 days of receiving your order to initiate the exchange process. To qualify for a an exchange, the item must be unused, in its original packaging, and in resalable condition. Exchanges require proof of purchase (order number, confirmation email, receipt).
Please note that certain exceptions may apply to specific products, such as items marked as final sale. Any such exceptions will be clearly outlined on the product page.
Thank you for choosing Just Simply XO. We appreciate your understanding and support.
